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Privacy Statement
This privacy notice discloses the privacy practices for KCraft Insurance Agency. It applies to information collected through all communication methods, including but not limited to this Internet Website (“Site”), email, phone calls, and SMS/text communication. This privacy notice will inform you of the following:
• What personally identifiable information is collected from you, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
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Information Collection, Use, and Sharing
We are the sole owners of the information collected through our website, email communications, phone calls, SMS/text messaging, and any other direct contact with you. We only collect information that you voluntarily provide to us.
We will use your information to respond to you regarding the reason you contacted us or the services you have requested. We will not sell or rent this information to anyone.
Sharing of Information:
We will not share your information with any third party outside of our organization, except as necessary to fulfill your requests (e.g., to process insurance quotes, applications, or orders) or comply with regulatory requirements.
• SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED
SMS/Text Messaging and Consent:
By providing consent to receive SMS/text messages, you agree to the following:
• Opt-In Consent:
You provide explicit consent to receive periodic SMS/text messages related to insurance updates, promotions, reminders, or other notifications. You can opt in by texting the keyword "START" to [number] or by providing written consent through other means, including our website or in-person transactions.
• Opt-Out and Messaging Frequency:
You may opt out at any time by replying "STOP" to any SMS/text message. After opting out, you will no longer receive SMS messages unless you opt back in. Message frequency may vary depending on the business need.
• Third-Party Services:
We may share your opt-in data with third-party service providers who assist in delivering SMS/text messages on our behalf. These third parties are required to maintain the confidentiality of your information and use it only for the purposes described in this policy.
• Message and Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.
• Data Retention and Deletion:
We will retain your phone number for the duration of your consent to receive SMS/text messages or until you opt out. You can request the deletion of your phone number and related information by contacting us.
For more details on how we use your personal data and how to opt in or out of SMS/text messaging, please refer to the SMS/Text Messaging Terms & Conditions section.
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Your Access to and Control Over Information
You may opt out of any future communication from KCraft Insurance Agency at any time. This includes withdrawing consent for email, phone calls, or SMS/text messaging. You can do the following at any time by contacting us via the email address or phone number provided on the Site:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
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Security
We take precautions to protect your information. When you submit sensitive information via the website, email, phone, or SMS/text, your information is protected both online and offline.
• Wherever we collect sensitive information (such as credit card or financial data), that information is encrypted and securely transmitted. You can verify this by looking for a closed lock icon at the bottom of your web browser or "https" at the beginning of the web page address.
• We also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing, customer service, or quoting) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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